Delivery and T&C’s
DELIVERY
Delivery is available to all UK destinations.
I use 100% plastic free packaging and take great care in ensuring your new pot arrives safely. Each item is carefully wrapped, firstly in paper bubble wrap and then in tissue paper. I then place inside a strong cardboard box with eco starch filler nuggets to keep it tightly in place. This box is then placed inside a larger box with more filler to ensure it has second protective layer for its journey to you. On some occasions I may re-use other packaging materials but please be assured they are being recycled.
Delivery starts from £7.95 and FREE delivery is available for all orders over £100 (use Code FREE100 at checkout)
Orders are dispatched within 1-3 business days with Royal Mail Tracked 48 service as standard. Once items have been dispatched you will receive a confirmation email with the tracking details.
If you have a specific deadline such as a birthday, please do let me know at time of order and I will do my best to get the order out as quickly as possible.
Shipping costs are kept to a minimum and I only charge what it costs me to ship. If you order multiple items that I can ship together, I will refund you any overages in delivery charges.
I am sorry international shipping is currently not available via the checkout. Please contact me for details as I can arrange on a request basis.
In the unlikely event that your item is damaged during transit I will replace the item for you as soon as possible or provide a refund where replacement is not possible. Please contact me within 3 days of delivery and include photos of damaged packaging and item.
COLLECTION FROM STUDIO
Pick up is now available from my Studio in Dorset. Select Pick Up at checkout and I will email you on the next working day to arrange details / dates.
REFUNDS AND EXCHANGES
If you wish to return or exchange an item from your order, contact me within 5 days of delivery and return item to me within 14 days of delivery.
Buyers are responsible for both the return postage costs (unless item is damaged on delivery or faulty) and the item until it reaches me in its original saleable condition at which time I can process refunds or exchanges. I recommend you use the original packaging where possible and pack it very carefully.
If you are wishing to exchange an item you would also be responsible for the cost of shipping for the replacement item.
All SALE / discounted items are purchased as seen and not eligible for refunds or exchanges.
Commissions, made to order and pre-orders are not eligible for refunds or exchanges.